AI-powered Voy support
Get the right help, first time
Live chat is the quickest way to get help. Joy starts with AI and keeps the same conversation when a member of our team needs to take over.
Or ask our AI-powered Help Centre
Ask a full question. AI creates an answer from published Voy guidance and shows the source links.
Need more guidance?Browse all patient help topics and articles →Need urgent medical help? Call 999 in an emergency, or NHS 111 for urgent advice. Routine forms are not monitored as an emergency service.
Prefer to send a request?
Get to the right form in two steps
Choose the treatment first, then the issue. We will only show the support options that apply.
Step 1
Which treatment is this about?
Choose the main treatment. If your request involves more than one, add the others inside the form.
What happens next
Choose a task to see the quickest next step
We put self-service first. If that does not solve it, choose the form for the treatment the request is mainly about.
- 1Choose the task
- 2Try the recommended action
- 3Send a complete request if needed
Orders and delivery
Manage it in your account first
Still need help? Send a structured request
Weight LossOrders and deliveryPlace, cancel, track, delay or change an order.Start form → TRTOrders and deliveryPlace, cancel or track a TRT order.Start form → Hair LossOrders and deliveryPlace, cancel, track, top up or change an order.Start form → MenopauseOrders and planPlace, track or check an order.Start form → Erectile DysfunctionOrders and deliveryPlace, cancel, track, top up or change an order.Start form →Plan or subscription
Try your account first
Quickest option
Manage my plan in VoyCheck the changes available before sending a request.Open account →Still need help? Send a structured request
Weight LossSubscription and cancellationSet up, pause, restart or cancel.Start form → TRTSubscription and setupSet up, pause, change or cancel.Start form → Hair LossPlan and subscriptionPause, restart, switch or cancel treatment.Start form → MenopausePlan and ordersPause or cancel treatment.Start form → Erectile DysfunctionPlan and subscriptionPause, restart or cancel treatment.Start form →Weight Loss application
Check your application first
Quickest option
Open my applicationComplete outstanding tasks or check the latest status.Open account →Still need help? Send a structured request
Weight LossApplication and approvalApproval, tasks, photos, clinical checks or cancellation.Start form →Tests, appointments and results
Choose the task you need
Check first
Read test and appointment guidancePreparation, kits, appointments and results.View guidance →Still need help? Send a structured request
TRTBlood-test helpResults, appointments, guidance, replacement kits or monitoring.Start form → TRTConsultationsInitial, booked or follow-up consultations.Start form → MenopauseAppointments, tests and resultsBook or change an appointment, chase results or ask about a test.Start form →Medication and clinical help
Use trusted guidance first
Still need help? Send a structured request
Weight LossMedication and clinical helpDose, changes, instructions, other medication or side effects.Start form → TRTMedication and clinical helpChanges, instructions, missed doses, other medication or side effects.Start form → Hair LossMedication and clinical helpChanges, instructions, effectiveness, other medication or side effects.Start form → MenopauseMedication and clinical helpChanges, instructions, other medication, eligibility or side effects.Start form → Erectile DysfunctionMedication and clinical helpMedication changes or side effects.Start form →Payments and refunds
Check billing in your account first
Still need help? Send a structured request
Weight LossPayments and refundsPricing, charges, payment problems or refunds.Start form → TRTPricing, refunds and adminPricing, refunds or another service request.Start form → Hair LossPayments and refundsPricing, charges, discounts, payment problems or refunds.Start form → Erectile DysfunctionPayments and refundsPricing, charges, payment problems or refunds.Start form →Account or service
Try your account first
Quickest option
Open or sign in to my accountUse the email connected to your treatment.Open account →Still need help? Send a structured request
Weight LossAccount helpSign-in, multiple accounts, details or preferences.Start form → Weight LossHow the service worksAsk a general question about the service.Start form → TRTService and admin helpApp, admin or general TRT service help.Start form → Hair LossAccount and application helpAddress, multiple accounts or a photo ID task.Start form → Hair LossHow the service worksAsk a general question about the service.Start form → MenopauseAccount, documents and serviceSign-in, details, uploads, letters or a general question.Start form → Erectile DysfunctionAccount and service helpSign-in, address, multiple accounts or a general question.Start form →Travel and documents
Read the guidance first
Check first
Read travel and document guidanceCheck what to carry and when a letter may be needed.View guidance →Still need help? Send a structured request
TRTTravel and documentsTravel guidance or a treatment letter.Start form → MenopauseDocumentsRequest a treatment letter or upload requested information.Start form →Something else
Send a general request
Use this only when no task above fits. It may take longer because the team may need to ask for more information.
If chat or forms are not accessible
Other ways to contact us
Please use live chat or the appropriate form whenever possible. Email remains an accessibility and exception route, and can take longer when details are missing.